DatBot LLC Privacy Policy

Last Updated: January 17, 2025

1. Introduction

This Privacy Policy explains how DatBot LLC ("DatBot", "we", "us", or "our") collects and uses information when you use datbot.ai and related services (the "Service"). By using our Service, you agree to this Privacy Policy and our Terms of Service.

2. Information Collection

We collect information directly from you and automatically. For details on how Customer Content is treated and licensed, please see the Customer Content & Data Usage section of our Terms of Service.

a) Direct Collection

• Name and email
• Payment information
• Account credentials
• Customer support communications
• Content you submit to the Service
• Subscription and usage data (e.g., credit usage, payment history, service metrics)

b) Automatic Collection

• IP address and device information
• Browser type and settings
• Service usage patterns
• Performance and error data
• API interaction data
• Cookies and similar tracking technologies for:
  • Essential functionality
  • Analytics and ad performance measurement
  • Conversion tracking and ad optimization
  • User preferences

3. How We Use Your Information

We primarily use your information to operate and improve the Service, which may include:

• Providing core functionality (e.g., processing payments, delivering content)
• Customer support and Service notifications
• Security and fraud prevention
• Performance optimization and error analysis
• Analytics, product development, and feature improvements
• Marketing communications (if you opt in)

We will not share your individual Customer Content with third parties unless:

• You authorize us to do so
• It's necessary to provide the Service (e.g., through subprocessors)
• It's for legal or compliance reasons, or to protect rights
• It's provided in anonymized or aggregated form

4. Data Sharing

We share data with trusted third parties (e.g., hosting, payment, analytics) to help us provide and improve the Service. For more about how we handle Customer Content and AI subprocessors, please refer to the Terms of Service.

a) Service Providers

• Cloud hosting (e.g., Cloudflare, AWS)
• Payment processors (e.g., Stripe)
• Analytics and advertising services (e.g., Google Analytics, Google Ads, Google Tag Manager)
• Support or ticketing systems

We require these providers to maintain appropriate security and confidentiality measures. For advertising services like Google Ads, we may share only required customer data (such as email addresses) for conversion tracking and ad optimization purposes. This data is encrypted and used in accordance with the service provider's privacy policies. Advertising and analytics tracking is only enabled on public pages (such as login and signup) and transaction confirmation pages - no tracking or advertising data is collected from pages where sensitive content is created or stored.

a.1) AI Model Providers & Subprocessors

• We use third-party AI model providers (e.g., OpenAI, Anthropic, Google) to process inputs and generate responses.
• Each provider has its own privacy and security measures.
• A full list of subprocessors is available upon request.

b) Business Transfers

• If DatBot is part of a merger, acquisition, or asset sale, users will be notified about any data transfer.

c) Legal Requirements

• We may share data when required by law or to protect our rights, property, or safety.

5. Security

We use industry-standard practices (e.g., access controls, monitoring) to protect personal data. For additional disclaimers and limitations regarding security, please see the Disclaimers & Limitations section in our Terms of Service.

6. Data Retention

We retain:

• Account data while your account is active
• Customer Content as noted in the Terms of Service
• Backups as required by law or business purposes

Please see the Termination and Customer Content & Data Usage sections of our Terms of Service for more information on how your data and Customer Content are handled after account closure.

7. Your Rights

Where applicable by law, you may:

• Access and update personal data
• Request corrections
• Delete your account
• Export your data
• Manage your cookie preferences

Contact us at [email protected] to exercise these rights.

8. International Users

• Your data may be processed in the United States or other jurisdictions.
• We comply with laws such as GDPR where applicable.
• Our Terms of Service also describe governing law and dispute resolution.

9. Updates

We may update this Privacy Policy from time to time by posting revisions here with a new effective date. Continued use of the Service indicates your acceptance of any changes. For information on updates to our terms overall, see Changes to Terms.

10. California Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Email [email protected] for:

• Information access
• Deletion requests
• Data sharing details
• Opt-out rights (we do not sell personal data)

11. Contact

Questions or concerns about this Privacy Policy? Email [email protected].
DatBot LLC